City Council
MEETING DATE: 8/23/2017
TITLE:
Title
Update on Enforcement of the Short-Term Vacation Rentals Ordinance
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FROM:
Al Jimenez - Chief Building Official/Code Compliance Supervisor
RECOMMENDATION:
Recommendation
This report is provided for City Council information, discussion and direction.
Body
BACKGROUND:
The City's Short-Term Rental Vacation Rental Ordinance, CCMC 3.24.011, was adopted by City Council in April of 2017 and became effective July 2017. As a result, the City's Code Compliance Division was charged with monitoring and enforcement of the STVR Ordinance.
Code Compliance will be providing an update on the monitoring and inform the City Council of the actions taken and the trends identified concerning the STVR Ordinance.
DISCUSSION:
Staff began tracking STVR complaints and calls for service in April 2017. City Council approved a new position in the Code Compliance Division and that new officer has been tasked with compiling all STVR issues as well as being the primary responder for code violations stemming from the STVR operating in the City.
Since April 2017, after the adoption of CCMC 3.24.011, (through 8/13/17), the following statistics have been compiled:
353 - #415 Music Calls received by CCPD
-24 calls were attributed to permitted STVR properties,
-10 properties were responsible for these 24 calls
-15 calls were attributed to non-permitted, expired or non-eligible STVR properties,
-4 properties were responsible for these 15 calls
33 - CadenceComm (Hotline) complaints received
-23 CadenceComm (Hotline) reported “noise” complaints
-4 CadenceComm (Hotline) reported “vehicle” complaints
-5 CadenceComm (Hotline) reported “No Business License/No Permit” complaints
-1 CadenceComm (Hotline) reported “advertisement violation” complaint
20 - GoRequest (App) complaints received
-8 GoRequest (App) reported “noise” complaints
-4 GoRequest (App) reported “vehicle” complaints
-4 GoRequest (App) reported “No Business License/No Permit” complaints
-4 GoRequest (App) reported “advertisement violation” complaints
1 - Telephone “noise” complaint received
Compliance Action Taken:
-6 citations were issued.
-19 notices were issued.
-3 complaints were unsubstantiated.
-1 property continues to be audited and is no longer eligible to operate per CCMC 3.24.11.D.3 (CC&R’s).
Challenges encountered thus far:
1. The Hotline is having difficulty reaching an owner, authorized agent or representative.
2. Noise complaints are difficult to authenticate; thus City Staff is relying on CCPD to verify on initial response.
FISCAL IMPACT:
None
ATTACHMENTS:
None