City Council
MEETING DATE: 1/24/2018
TITLE:
Title
National League of Cities (NLC) Service Line Warranty Program.
End
FROM:
Pat Milos, Community Development Director
RECOMMENDATION:
Recommendation
This item is presented for information, discussion and direction only.
Body
BACKGROUND:
On December 11, 2013, The City approved participation in the National League of Cities Service Line Warranty of America program administered by Utility Service Partners, Inc
NLC Service Line Warranty Program offers affordable solutions for residents that do not have money set aside for unexpected Sewer and Water line repairs. This program offers a low-cost warranty that will cover the expense of repairs, with no deductibles, service fees or lifetime or annual coverage caps. The work is performed by licensed, local plumbers who will contact the customer within one hour of filing a claim, and perform the line repair typically within 24 hours. A hotline is available 365 days a year 24/7.
Based on implementation in more than one hundred cities, the program has been providing and informing residents of their responsibility for maintenance and repair of service lines on their property. The program offers the city an opportunity to educate residents and offers a voluntary warranty program through a reputable company.
Service Line Warranties conducts a local mailing campaign twice a year. (Attachment) While the mailer is clear that "Participation in the SLWA warranty program is optional", the advertising campaigns generate calls to the City with concerns from some of the local citizenry.
DISCUSSION:
The Current Terms of the Agreement for the City's participation with NLC, Utility Service Partners is (three) (3) years from the Effective Date. The Agreement automatically renews for additional one (1) year terms ("Renewal Term") unless one of the Parties gives the other written notice at least ninety (90) days prior to end of the Term or of a Renewal Term that the Party ...
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